Refund policy

PLEASE READ >>ALL SALES ARE FINAL.

  • Turn Around Time 0-10 business days when sales are going on.
  • Turn Around Time when no sales are going on is 0-5 business days.
  • Monday-Friday (Business Days)Ā 

Orders CAN NOT BE CANCELLED ONCE PLACED. Notifying us that an order needs cancelled is not a guarantee that we will be able to retrieve the order if it has already been processed.

If you refuse the package, you will still be responsible for the shipping charges.

All orders that have missing or defective items or that contain incorrect products must be reported to The Freshie Shack within 72 hours of delivery. After 72 hours from delivery, all orders are presumed to be accurate, if you are missing any items, please include pictures of your item(s), order # packing invoice and email to TheFreshieShack2023@gmail.com.

If your return is accepted, weā€™ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at TheFreshieShack2023@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

The Freshie Shack is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the carrier to file a claim. Please retain all packaging material and damaged goods before filing a claim. All other claims should be filed as soon as discovered within the carriers' filing requirements.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
Due to sanitary and other reasons, all sales, including, without limitation, fragrance, color, are final and may not be returned, exchanged or refunded unless a particular order has missing items or contains incorrect products, in which event, returns, exchanges and refunds will be accepted for the missing or incorrect products only.Ā 

We are not responsible for purchases listed in social media groups through destash post.

Refunds
We will notify you once weā€™ve received and inspected your return, and let you know if the refund was approved or not. If approved, youā€™ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since weā€™ve approved your return, please contact us at hrwarren02@gmail.com.